Product Care

The service and repair division of SEIKO UK Ltd is at the head office in Maidenhead. The address to send your watch or clock to is:

SUKL
Vanwall Road
Maidenhead
SL6 4UW

Please fully describe your service requirements or any problems or symptoms you are experiencing with your watch or clock.

Include your guarantee or proof of purchase if the timepiece is still within the guarantee period. Ensure your name and address is shown on both the outside of the package as a return address, and on the correspondence inside.

Please do not send your watch in a container or box that you would want returned, as packaging is discarded upon receipt at the Service Centre.

Where there is a case number (hyphenated) and a serial number on the back of your watch, please keep a record for your personal reference.

Package the timepiece with sufficient padding to protect it during transit and consider insuring the package to the appropriate replacement value in case of a loss during transit. You may wish to use a postal method that allows package tracking.

Please note that you may also use one of our network of SEIKO authorised dealers to process the repair for you.

Your watch will normally be returned to you between 6-10 working days following your authorisation to proceed with the service or repair.

The price of your repair can vary depending upon many different factors, including the watch brand, the type of watch, the age of the watch or its water resistance etc.

You can view our repair prices and explanations by visiting www.seikoservice.co.uk and clicking the Retail Price List links at the bottom of the home page.

If you are unsure of the pricing category or type of repair, please contact us on 01628 770988 where one of our Customer Satisfaction Team will be happy to help you.

If your watch or clock is out of guarantee or the repair is not covered by the guarantee, an estimate letter will be sent to you advising of all the charges involved.

We will not proceed with any work until we have had your authorisation to do so.

Please advise the Customer Satisfaction Team with your instructions by telephone on 01628 770988, e-mail to Service@seiko.co.uk or through the dedicated web page at www.seikoservice.co.uk by following the instructions on your estimate letter.

As with any precision instrument that has moving parts, it is important to have your watch serviced at regular intervals to maintain its optimum performance and to replace gaskets that can become worn and harden with age which will reduce your watch’s resistance to water.

We recommend that the service period is normally between two and five years although this will depend upon the type of watch, the climate and environment it is worn in and the general care taken by the owner of the watch.

Once you have given authorisation to proceed with the service, your watch will be assigned to one of our fully trained watchmakers or technicians who will:


  • Disassemble the watch and bracelet
  • Ultrasonically clean the bracelet and case
  • Fully disassemble the movement into the component parts
  • Machine clean movement parts
  • Replace all worn, faulty or defective movement components with genuine SEIKO parts
  • Reassemble the movement and lubricate components where required. (Fully replace movement with complete new movement on certain models)
  • Test the timekeeping by quartz or mechanical testing equipment to ensure timekeeping is within specification
  • Replace all gaskets and seals with genuine SEIKO parts to ensure water resistance is within specification
  • Replace the battery on quartz watches
  • Reassemble the watch case and bracelet
  • Pressure test the watch to specification
  • Reset the watch to the correct time and date
  • Test the timekeeping for three days
  • Perform a last inspection and sign a certificate of care
  • The watch will then be passed to a quality control administrator who will ensure that all the work conforms to the high standards specified for all SEIKO Watch Corporation products
     

Once you have given authorisation to proceed with your repair, your watch will be assigned to one of our fully trained technicians who will, where the case back has been removed:

  • Disassemble the watch
  • Brush clean the bracelet and case
  • Replace the specified part with a genuine SEIKO part
  • Replace all gaskets and seals to ensure water resistance is within specification
  • Replace the battery on quartz watches
  • Reassemble the watch case and bracelet
  • Pressure test the watch to specification
  • Test the timekeeping overnight
  • Sign and stamp a certificate of care
  • Where the case back has not been removed (external casing part / adjust or replace bracelet)
  • Brush clean the bracelet and case
  • Replace the specified part/strap or bracelet with a genuine SEIKO part
  • Reassemble the watch case and bracelet
  • Sign and stamp a certificate of care

All part repair types will then be passed to a quality control administrator for a final inspection who will ensure that all the requested work conforms to the high standards specified for all Seiko Watch Corporation products.

If we have provided a chargeable movement service the following will be applicable.

  • All SEIKO watches will receive a one year service guarantee.
  • Pulsar, Lorus, and other licensed brand watches will receive a six month guarantee.

For a full list of watch brands handled please go to [other brands/watches link]. General wear and tear, accidental damage or damage through neglect or misuse will be excluded from the terms of the guarantee.

For technical and quality reasons, and to ensure the high standard of repair required by SEIKO, we do not supply spare parts to our customers.  We recommend that you send your watch to the SEIKO Service Centre at Maidenhead or contact a SEIKO Authorised Dealer to have the watch part(s) replaced.

To avoid damage caused by battery leakage, it is important to replace the battery as soon as possible. We recommend that you contact a SEIKO Authorised Dealer and request that they use only genuine SEIKO batteries.  Always check that the dealer has the correct equipment and facilities to ensure that your watch will be tested to the specified water resistance levels.

Alternatively, the battery can also be replaced by the SEIKO Service Centre at Maidenhead where the specified water resistance can be assured.

We recommend our customers to contact a SEIKO Authorised Dealer to have their watch straps adjusted. If you cannot be present when the adjustment is made, please be sure to tell them your exact wrist circumference when you request the adjustment.

Shocks: Your watch is a precision measuring instrument. Treat it carefully, and it will serve you well. Avoid undue shocks (such as dropping on hard surfaces). The normal shocks caused by sports like tennis or golf present no threat.

Perspiration: You should aim to protect your watch from heavy perspiration. Please remember to wipe it dry as soon as conveniently possible.

Temperature Extremes: Quartz watches are much less affected by extremes of temperature than mechanical watches, and are designed to keep good time if worn on the wrist for eight hours a day with ambient temperatures between -10°C and +35°C.  If removed completely from the wrist, your watch may lose time during the winter, but will return to normal accuracy as soon as you start wearing it again.

If your watch is stored at temperatures outside the normal range (as low as -10°C or as high as +60°C) the electronic components may cease to function normally.

The response time of liquid crystals used in the displays on digital watches at temperatures below freezing is slow, and they tend to look very dark at high temperatures, but normal performance returns at normal temperatures.

Battery life can be significantly reduced at high temperatures (above 40°C), and battery fluid may even leak out.

Chemicals: Chemical substances, gases, mercury, etc., may change the color of cases, bracelets and straps. Mercury (for instance, from a broken thermometer) can cause particularly unsightly grey discoloration of gold plating.

Metal bracelets should be washed carefully in water. If really dirty, use a soft toothbrush with soap and water to brush away the dirt. Finally, rinse with water and dry carefully with a soft cloth.

If your watch is not water resistant, be careful not to get water on the case. Cases should be wiped gently with a slightly moistened soft cloth and then dried carefully.

Leather straps should be slightly loosened in the summer, when they may absorb perspiration. A tight strap not only prevents the passage of air over the strap undersurface but can also cause a perspiration rash on the wrist.

If the strap ever becomes wet with perspiration, wipe it dry with a soft cloth.

When you take off your watch, leave it in a well-ventilated spot. Never put it in a sealed container when it is still damp with perspiration.

Avoid leaving your strap watch in direct sunlight as the strap colour may fade.

Customer Services

The Customer Satisfaction Team is normally available to answer your calls and respond to emails between 08:30 to 17:30. To call the dedicated helpline please telephone 01628 770988.

If you prefer to email Customer Services please contact us at Service@seiko.co.uk

Our service reception at SC House, Vanwall Road, Maidenhead, SL6 4UW is normally open from 08:30 to 16:15 and watches may be brought in for repair and collected once the repair has been completed.

Unfortunately we are unable to accept items for repair outside these times for security reasons.These times are subject to change for training or other staffing purposes.

If you have any further questions, please contact us on 01628 770988 where one of our Customer Satisfaction Team will be happy to help you.

If you have any further questions, please contact us on 01628 770988 where one of our Customer Satisfaction Team will be happy to help you.