General Information
Where can I obtain instruction booklet for my watch?
The retailer is supposed to provide an instruction booklet with the watch. If you do not have one, please contact the retailer from whom you purchased the watch. Instruction booklets are available to download on this site. In addition, interactive guides can be found on our calibre operation website.
Instruction booklets for Pulsar watches and Lorus watches can be found on their respective European websites.
I have lost my instruction book. Can I get another on the web?
Click here to visit our Support section where you can download PDF files on each make of watch.
Where can I see the calibre operation?
You can see a flash movie demonstration of the calibres' function by accessing the 'Calibre Operation'. These include 11 calibres.
What does "Kinetic" mean?
"Kinetic" refers to our latest and most technically advanced watches, which contain their own internal electrical generators--operated by natural wrist movements--making them independent of conventional storage batteries.
What do the different levels of water resistance mean?
Click below to see the table showing the various grades of water resistance provided by Seiko watches, and for the protection they provide in normal use.
The Water resistance relates to pressure as measured in the equivalent of a static tank of water at a given depth under water. But please note, the faster an object is moved in or against water, the greater the pressure on the watch. For that reason, a watch that is water resistant to 30 metres may leak if exposed to water coming forcefully from a tap, or worn whilst vigorously swimming or diving, as the increased pressure may exceed the designed resistance.
You must not press the buttons on the watch while the watch is submerged in water or still wet. You must not pull out the winder while the watch is submerged in water. If the case, glass or seal is damaged in any way the watch will no longer be guaranteed water-resistant. Condensation can appear in any watch and is caused by a sudden change in temperature i.e. when a watch is removed from a cold room and placed into a warm room, or vice versa. The appearance of condensation does not mean the watch will not operate but it should be checked by us. A watch exposed to sea water should be washed well in fresh water and wiped dry.
Batteries in water-resistant watches should be replaced by us so that the seal can be checked and renewed if necessary, otherwise the watch may no longer be guaranteed water-resistant. Water-resistance is not a permanent condition. For example, the gaskets that are around the stem, case back and glass will deteriorate with time and should be inspected and changed periodically. It is good practice to change the battery hatch or case back gaskets whenever the battery is changed.
The Water resistance relates to pressure as measured in the equivalent of a static tank of water at a given depth under water. But please note, the faster an object is moved in or against water, the greater the pressure on the watch. For that reason, a watch that is water resistant to 30 metres may leak if exposed to water coming forcefully from a tap, or worn whilst vigorously swimming or diving, as the increased pressure may exceed the designed resistance.
You must not press the buttons on the watch while the watch is submerged in water or still wet. You must not pull out the winder while the watch is submerged in water. If the case, glass or seal is damaged in any way the watch will no longer be guaranteed water-resistant. Condensation can appear in any watch and is caused by a sudden change in temperature i.e. when a watch is removed from a cold room and placed into a warm room, or vice versa. The appearance of condensation does not mean the watch will not operate but it should be checked by us. A watch exposed to sea water should be washed well in fresh water and wiped dry.
Batteries in water-resistant watches should be replaced by us so that the seal can be checked and renewed if necessary, otherwise the watch may no longer be guaranteed water-resistant. Water-resistance is not a permanent condition. For example, the gaskets that are around the stem, case back and glass will deteriorate with time and should be inspected and changed periodically. It is good practice to change the battery hatch or case back gaskets whenever the battery is changed.
What is the "Lumi Brite" used in Seiko watches?
Lumi Brite is a new luminous material, brighter and longer lasting than conventional luminous paints, and completely free of radioactive materials, making it safe for both people and the environment.
How accurate should my watch be?
Seiko Watches (Including Kinetic, Kinetic Perpetual, Quartz and Solar) +/-15 seconds per month
Seiko Perpetual Calendar watches +/- 20 seconds per month
Seiko Mechanical Watches +/- 25 seconds per day
Pulsar Watches +/- 20 seconds per month
Lorus Watches +/- 30 seconds per month
Seiko Clocks +/- 30 seconds per month
Seiko Perpetual Calendar watches +/- 20 seconds per month
Seiko Mechanical Watches +/- 25 seconds per day
Pulsar Watches +/- 20 seconds per month
Lorus Watches +/- 30 seconds per month
Seiko Clocks +/- 30 seconds per month
Other Questions
Please contact us on 01628 770988 if you have any further questions.
