FAQs
Questions & Answers:
- Can I buy a watch off the internet?
- What guarantee do I get when I purchase my watch?
- What does the guarantee cover?
- How accurate should my watch be?
- What exactly does the water resistance description on my watch mean?
- How often should I service my watch?
- What should I do if my Seiko, Pulsar or Lorus watch/clock needs repair?
- I've been to a number of Seiko retailers in my area, and none of them carries the watch I want. How do I get it?
- Will I get an estimate before my watch/clock is repaired?
- I have lost my instruction book. Can I get another on the web?
- Where can I send my vintage Seiko watch for repair?
- Q: Can I buy a watch off the internet?
- A: Seiko believes that the best way for you to select and purchase a Seiko watch is at one of our authorised retail stores. Only in these stores can you be sure to find the latest Seiko collection, and be sure that your new watch bracelet will be sized and fitted correctly, free of charge. Seiko, therefore, recommends that you do not purchase a Seiko watch through any website, unless it is a Seiko authorised dealer with its own retail premises that you can visit. Some non-authorised sites sell counterfeit or second-hand watches, or watches that have been tampered with, and are, therefore, not eligible for care under the Seiko warranty. Others do not offer any after-sales service of any kind. Please note that Seiko cannot be held responsible for any claim or promise made on external sites or elsewhere by individuals or organizations other than Seiko Watch Corporation. Seiko takes great care to ensure that our Seiko authorised dealers offer you the very best products and service. Please take advantage of the peace-of-mind that only they can offer to Seiko purchasers.
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- Q: What guarantee do I get when I purchase my watch?
- A: Your watch will come with a guarantee against defects in material and workmanship for two years from the date of purchase.
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- Q: What does the guarantee cover?
- A: Your guarantee covers defects in material and workmanship, but of course you still have your statutory rights.
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- Q: How accurate should my watch be?
- A: Seiko Watches (Including Kinetic, Kinetic Perpetual, Quartz and Solar) +/-15 seconds per month Seiko Perpetual Calendar watches +/- 20 seconds per year Seiko Mechanical Watches +/- 25 seconds per day Pulsar Watches +/- 20 seconds per month Lorus Watches +/- 30 seconds per month Seiko Clocks +/- 30 seconds per month
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- Q: What exactly does the water resistance description on my watch mean?
- A: The Water resistance relates to pressure as measured in the equivalent of a static tank of water at a given depth under water. But please note, the faster an object is moved in or against water, the greater the pressure on the watch. For that reason, a watch that is water resistant to 30 metres may leak if exposed to water coming forcefully from a tap, or worn whilst viourously swimming or diving, as the increased pressure may exceed the designed resistance.
Please see the chart below:
(1bar = 10m pressure) Water Resistant 50m 100m 150m 200m 1000m 5 bar 10 bar 15 bar 20 bar 100bar Accidental Splashes Swimming x Swimming
Snorkelling
Water Sports
x x Scuba
Divingx x x x x* Professional Deep Sea Diving x x x x x* * only watches marked "Divers" on the dial should be used for diving, as they fully comply with the international standards for divers watches.
You must not press the buttons on the watch while the watch is submerged in water or still wet. You must not pull out the winder while the watch is submerged in water. If the case, glass or seal is damaged in any way the watch will no longer be guaranteed water-resistant. Condensation can appear in any watch and is caused by a sudden change in temperature i.e. When a watch is removed from a cold room and placed into a warm room, or vice versa. The appearance of condensation does not mean the watch will not operate but it should be checked by us. A watch exposed to sea water should be washed well in fresh water and wiped dry. Batteries in water-resistant watches should be replaced by us so that the seal can be checked and renewed if necessary, otherwise the watch may no longer be guaranteed water-resistant. Water-resistance is not a permanent condition. For example, the gaskets that are around the stem, caseback and glass will deteriorate with time and should be inspected and changed periodically. It is good practise to change the battery hatch or caseback gaskets whenever the battery is changed.
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- Q: How often should I service my watch?
- A: Mechanical dress watches will require servicing every 18 months to 2 years Other mechanical watches between 2 to 3 years Quartz watches should be serviced every 2 to 3 years
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- Q: What should I do if my Seiko, Pulsar or Lorus watch/clock needs repair?
- A: The service and repair division of Seiko UK Ltd is at the head office in Maidenhead. You should send your watch/clock to: SUL, SC House, Vanwall Road, Maidenhead, Berkshire, SL6 4UW Please fully describe the problem or symptoms you are having with your watch or clock. Include your guarantee or proof of purchase if the watch/clock is still within the guarantee period. Make sure your name and address are shown on both the outside of the package as a return address, and on the correspondence inside. Keep a record of the case number (hyphenated) and the serial number from the back of your watch for reference. Always insure the packaging to protect yourself in case of a loss in transit and to make tracing possible if necessary. Package the timepiece well to protect it in transit. Please note you can also have an authorised retailer process the repair for you.
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- Q: I've been to a number of Seiko retailers in my area, and none of them carries the watch I want. How do I get it?
- A: f you know the model number of the watch you want to buy, any one of our authorised retailers can place a special order for you.
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- Q: Will I get an estimate before my watch/clock is repaired?
- A: If your watch/clock is out of guarantee and the repair is therefore chargeable, you will receive a written estimate outlining all repair costs. If you wish to go ahead please return the estimate or call the service centre on 01628 770988. If you give instructions in your letter that no estimate is required, regardless of cost, no estimate will be given and the repair will be forwarded to the workshop for the work involved.
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- Q: I have lost my instruction book. Can I get another on the web?
- A: Click here to visit our Support section where you can download PDF files on each make of watch.
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- Q: Where can I send my vintage Seiko watch for repair?
- A: Please visit the Premier Watches website www.vintageseikorepair.co.uk. Premier Watches is a small company subcontracted by Seiko UK Ltd and they are able to carry out repairs on many older watches including mechanical watches, chronographs, Bellmatics and world time.
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